Wallwork Consulting, LLC suggests using the following programs to prevent and clean Spyware and Adaware on your computer. If you feel uncomfortable installing or running these programs please contact us at support@wallworkconsulting.com or (205)879-4600 for assistance. 

 

FIRST:  Run Free Version of Ad-Aware with the latest update.

 

  1. Download the latest version of Ad-Aware (Ad-Aware SE Build 1.04) by clicking here.
  2. If you have a previous version of Ad-Aware installed, during the installation of the new version you will be prompted to uninstall or keep the older version - be sure to uninstall the previous version.
  3. After installing Ad-aware, you will be prompted to update the program and run a full scan. De-select all boxes so that it does not run.
  4. Manually run "Ad-Aware SE Personal" and from the main screen Click on "Check for Updates Now."
  5. Once the definitions have been updated, Reconfigure Ad-Aware for Full Scan as per the following instructions:
    • Launch the program, and click on the Gear at the top of the start screen.
    • Under General Settings, the following boxes should all be checked off: (Checked will be indicated by a green circle with a check mark in it, Un-Checked is a red circle with an X in it. If it is grayed out, those features are only available in the retail version.)
      • "Automatically save logfile"
      • “Automatically quarantine objects prior to removal"
      • Safe Mode (always request confirmation)
      • Prompt to update outdated confirmation) - Change to 7 days.
    • Click the "Scanning" button (On the left side).
    • Under Drives & Folders, select "Scan within Archives"
    • Click "Click here to select Drives + folders" and select your installed hard drives.
    • Under Memory & Registry, select all options.
    • Click the "Advanced" button (On the left hand side).
    • Under "Shell Integration", select "Move deleted files to Recycle Bin".
    • Under "Log-file detail", select all options.
    • Click on the "Defaults" button on the left.
    • Type in the full url of what you want as your default homepage and searchpage e.g. http://www.google.com.
    • Click the "Tweak" button (Again, on the left hand side).
    • Expand "Scanning Engine" by clicking on the "+" (Plus) symbol) and select the following:
      • "Unload recognized processes during scanning."
      • "Obtain command line of scanned processes"
      • "Scan registry for all users instead of current user only"
    • Under "Cleaning Engine", select the following:
      • "Automatically try to unregister objects prior to deletion."
      • "During removal, unload explorer and IE if necessary"
      • "Let Windows remove files in use at next reboot."
      • "Delete quarantined objects after restoring"
    • Click on "Safety Settings" and select "Write-protect system files after repair (Hosts file, etc)"
    • Click on "Proceed" to save these Preferences.
    • Click on the "Scan Now" button on the left.
    • Under "Select Scan Mode, be sure to select "Use Custom Scanning Options".
  6. Close all programs except ad-aware.
  7. Click on "Next" in the bottom right corner to start the scan.
  8. Run the Ad-Aware scan and allow it to remove everything it finds and then REBOOT - Even if not prompted to.
  9. After you log back in, Ad-Aware may run to finalize the scan and remove any locked files that it may of found. Allow it to finish.

SECOND:  Plug-Ins for Ad-Aware (VX2 Cleaner)

  1. Download the free VX2 Cleaner here
  2. Close Ad-Aware SE build 1.04 and Ad-Watch (if running)
  3. Install the VX2 Cleaner
  4. Start Ad-Aware SE build 1.04
  5. Go to “Plug-ins”  and select the VX2 Cleaner plug-in and click “Run Plugin”
  6. If your computer isn’t infected, click “Close”.
  7. If your computer is infected:

 

NOTE:  Virus warnings while performing a scan with Ad-Aware

While performing a scan with Ad-Aware, a background antivirus monitor may issue an alert, stating that a virus has been found in the temporary directory (%temp%) for the current user. This does not necessarily mean your computer is infected with a virus. Most antivirus resident scanners will not scan compressed files and only monitor your memory for the sign of an active viral process.


During a scan, Ad-Aware will temporarily decompress files to scan their contents without activating the content, but in doing so, the file is noticed by the antivirus' resident scanner.


Also, some antivirus applications include an option to quarantine infected files, and when Ad-Aware decompresses these quarantined files, the antivirus background scanner detects the virus moving outside the quarantine area. To avoid this you can either remove the quarantined files via your antivirus application, or have Ad-Aware ignore the antivirus program's quarantine folders/files during a scan.

 

                                                        

                                                       

 

 

                                                            

THIRD:  Run Free Version of Spybot S&D

  1. Download the latest version of Spybot from either:
  2. Install spybot.  By default the program should install into C:\Program Files\Spybot - Search & Destroy.
  3. Run Spybot by clicking on "Start" => "Programs" => "Spybot - Search & Destroy" => "Spybot - Search & Destroy."
  4. The first time you run it, allow it to create a backup of your registry when prompted. This will take a few minutes to complete.
  5. Click on "Search for Updates.”
  6. If any updates are found, place a check mark next to each and click on "Download Updates.”
  7. Click on "Immunize" and once it detect what has or has not been blocked, block all remaining items by clicking on the green plus sign next to immunize at the top.
  8. Click on "Search & Destroy" => "Check for Problems".
  9. If any problems are found, be sure to click on "Fix Selected Problems."

 

 

                                                             


FOURTH:  Install and Enable SpywareBlaster

 

 

 

SpywareBlaster is a prevention tool only. Download SpywareBlaster from: http://www.javacoolsoftware.com/sbdownload.html and install.  Once installed, click “enable all protection.”

 

 

 

NOTE:  If your computer is still infected after using these tools contact Wallwork Consulting at support@wallworkconsulting.com or (205)879-4600   These instructions are provided so that you may attempt to deinfect your computer yourself.  If you are uncomfortable following these instructions, we are happy to help you.  You must follow these instructions precisely or else you may damage your computer, harddrives, discs or other critical data.  Wallwork Consulting assumes no liability whatsoever for damage you may incur as a result of running these programs or following these informational instructions.